Frequently Asked Questions
Everything you need to know about shopping at Artisout
What are your shipping times and costs?
We offer standard shipping across the country. Orders are typically processed within 1-2 business days, with delivery taking 5-7 business days. Shipping costs are calculated at checkout based on your location and order weight.
What is your return policy?
We want you to love your purchase. If you are not satisfied, you can return most items in their original condition within 30 days of delivery for a full refund or exchange.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website so you can monitor your package's progress.
Which payment methods do you accept?
Artisout accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Are the products on Artisout ethically sourced?
Quality and integrity are our priorities. We work closely with our suppliers to ensure that our products meet high standards for materials and fair labor practices.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. If you need to make a change, please contact our support team within 1 hour of placing your order and we will do our best to assist you.